Onsite Messaging

Integration details for Klarna Onsite Messaging (OSM) integration for KCOv3 on Product Display Pages (PDP) and Cart page

Let us run through an example of how to configure the OSM widget(placements) on Product page and Cart page for Klarna Checkout V3 below.

IMPORTANT: Please accept the terms by agreeing to the included Addendum to Cooperation Agreement when accessing On-site messaging for the first time in Klarna merchant portal before proceeding with configuration in the module. The integration involves fetching information related to placements from Klarna Merchant Portal(MID and Country specific). This information can be found under section "Tools > On-site Messaging" within Klarna Merchant Portal

Placement types

This integration is developed with all the necessary standards of PrestaShop when using the default theme template. The product page placements are associated with social media button cluster(on PDP) for enabling easier modification of exact page location

Onsite Messaging(OSM) widget types:

Activate OSM

Activate on-site messaging by turning it on "Activate on-site messaging: Yes".

Only the countries that you plan on selling to should be active in International > Locations > Countries. Every country should not be active, as that can impact the ability to save OSM configurations and the functionality of OSM on your live site.


Configure country specific settings for displaying the OSM widget on Product pages

The widget type displayed on the PDP is based on the values provided here in the dropdown for each country. Please review the available placements in the Klarna Merchant portal and ensure they are displayed correctly after saving the setting in the module back-office

  1. Turn on the PDP widget by selecting the required value in dropdown other than "Select type" for "Product page placement" option
  2. Set the PDP widget theme by selecting the required value for "Product page placement theme" option from drop down
  3. Custom option is available for specific placement types and can be designed by merchant in Klarna Merchant Portal -> Onsite Messaging -> Placements tab -> "Custom design"

Configure country specific settings for displaying the placement on Cart page

The widget type displayed on the cart page is based on the values provided here in the dropdown for each country. Please review the available placements types in the Klarna Merchant portal and ensure the OSM widget is displayed correctly after saving the setting in the module back-office

  1. Turn on the Cart widget by selecting the required value in dropdown other than "Select type" for "Cart placement" option
  2. Set the Card widget theme by selecting the required value for "Cart placement theme" option from drop down
  3. Custom option is available for specific placement types and can be designed by merchants in Klarna Merchant Portal -> Onsite Messaging -> Placements tab -> "Custom design"

Klarna On-Site Messaging config

Klarna OSMv2 config

Klarna On-Site Messaging Placements

Klarna OSMv2 Placements